Delivery Prices & Information
Here at Firestorm Games we want to offer you the best deals we possibly can. So, for all orders over £40, we provide free shipping worldwide! There are some exclusions to this for non-UK deliveries that exceed the 2kg Airmail limit which are detailed in the delivery policy below. Also Italy and South Africa are ineligible for free shipping.
When can I expect my items to be sent?
We now have a live stock system linking our webstore to our Bricks and Mortar store in Cardiff. For items showing in stock, we aim to pick, pack and post your item within one working day (Mon-Fri). When your order is picked, you will receive an item by item update status. When all of your items are marked as 'picked' we will then dispatch your order. When it is packed, you will again receive an item by item status update. Items that show as 1-3 days are items in stock but in one of our other stores. The added time is an estimation of how long it will take us to get these items to our dispatch center ready to ship.
For items showing as 'Available to Order' these items are temporarily out of stock, your order will be updated to 'awaiting item' and we will have these products on back order with the relevant supplier for you. These items will usually be delivered to us in 1-5 days time, however please be aware it may be slightly longer if there are manufacturer delays. If we are made aware of an issue from supplier, we will contact you to let you know. Please also be aware that your whole order will be on hold until these products arrive.
For items with known manufacturer issues, we will change the status to 'unavailable'. These items will not be available to purchase until further notice.
If you have pre-ordered new releases along with other items, we will hold the whole order until all items are ready for dispatch. If you wish to receive your items in two shipments, please order them separately.
If you need your order urgently, contact us and we can give you a specific delivery time for unavailable items. Having said that, we do carry a pretty big stock list for a shop so most of the time it won't be a problem!
PICK UP FROM STORE
Able to make it to one of our stores? All UK online orders are available to be picked up from one of our stores but payment must be made online when ordering.
The standard shipping rate for all orders under £40 within the UK is a flat rate of £2.85. Orders of over £40 will be shipped free. Standard UK delivery takes 2-5 days from dispatch. For larger packages within the UK we may decide to use a courier service depending on the best deal we can get to manage the cost. Non-mainland UK orders that are over 2kg will incur an additional charge due to increased costs imposed by the postal/courier services. These will be indicated where possible at checkout.
Want proof of UK delivery? In addition to the standard UK delivery options First and Second Class Recorded Delivery is also available. The price for these delivery options is dependent on the weight of the order and will be indicated at checkout. First and Second Class Recorded Delivery usually takes 1 working day and 3 days from dispatch respectively.
we also offer a courier service within the UK at a standard fee of £6.95. We currently use DPD for the majority of our courier services and is usually delivered within 24hrs for mainland UK.
Non UK Delivery
Orders from outside the UK also benefit from free shipping over £40 with the exception of heavy/bulky items. The standard shipping rate for orders outside mainland UK depends upon whether the order is being sent to the European Union or not and the weight/size of the order. Please check the checkout screen for the shipping costs related to your order.
- Standard European Union and non-European Union delivery takes 3-5 working days and 5-7 working days respectively.
Please note that there is no tracking facility on non-UK standard delivery. If you require tracking please select Airsure or International Signed For. For larger packages overseas we may split parcels so they ship under the Airmail 2kg limit. If an item cannot be shipped via airmail we will contact you to advise of the best method of transport but this may incur an additional shipping charge.
Want proof of international delivery or want it tracked (tracking in the UK, at the point your items leave the UK and in some overseas destinations)? In addition to the standard non-UK delivery options, Airsure and International Signed For are also available. Parcel tracking numbers for Airsure deliveries are available upon request. The price for these delivery options is dependent on the weight/size of your order. Airsure and International Signed For are usually a day quicker than standard non-EU delivery.
If you live outside the UK or the European Union you may be subject to import taxes or customs duty. Unfortunately, we are not responsible for any of these charges and we suggest you contact your local customs office to establish what charges you may or may not be liable for. Please don't ask us to doctor the CN22 Customs Declaration sticker on your package.
What if my order does not arrive?
If your order has not arrived within an acceptable time from dispatch, give us a call or drop us an email at email@example.com and we will see if we can help. Usually, a call to your local sorting office will solve the problem but if your item has gone missing, then we will endeavour to help track your parcel down. Please note however, we cannot always offer refunds in these situations where we can provide proof of postage.