Delivery Prices & Information
Here at Firestorm Games we want to offer you the best deals we possibly can. So, for all orders over £40, we provide free shipping worldwide! There are some exclusions to this for non-UK deliveries that exceed the 2kg Airmail limit which are detailed in the delivery policy below. Also Italy, Malta and South Africa are ineligible for free shipping due to us historically incurring significant postal losses. We will only ship via paid courier to these countries.
When can I expect my items to be sent?
We now have a live stock system linking our webstore to our Bricks and Mortar store in Cardiff. For items showing in stock, we aim to pick, pack and post your item within one working day (Mon-Fri). When your order is picked, you will receive an item by item update status. When all of your items are marked as 'picked' we will then dispatch your order. When it is packed, you will again receive an item by item status update
For items showing as 'Available to Order' these items are temporarily out of stock, your order will be updated to 'awaiting items' and we will have these products on back order with the relevant supplier for you. These items will usually be delivered to us in 1-5 days time, however please be aware it may be slightly longer if there are manufacturer delays. If we are made aware of an issue from supplier, we will contact you to let you know. Please also be aware that your whole order will be on hold until these products arrive.
For items with known manufacturer issues, we will change the status to 'out of stock with manufacturer'. These items will not be available to purchase until further notice.
If you have pre-ordered new releases along with other items, we will hold the whole order until all items are ready for dispatch. If you wish to receive your items in two shipments, please order them seperately.
If you need your order urgently, contact us and we can give you a specific delivery time for unavailable items. Having said that, we do carry a pretty big stock list for a shop so most of the time it won't be a problem!
PICK UP FROM STORE
Able to make it to the store? All UK online orders are available to be picked up from the store but payment must be made online when ordering.
The standard shipping rate for all orders within the UK is a flat rate (see checkout for details). Orders of over £40 will be shipped free. Standard UK delivery takes 2-5 days from dispatch. For larger packages within the UK we may decide to use a courier service depending on the best deal we can get to manage the cost.
Want proof of UK delivery? In addition to the standard UK delivery options First and Second Class Recorded Delivery is also available. The price for these delivery options is dependent on the weight band of the order (see non-UK delivery for more information on weight bands). First and Second Class Recorded Delivery take 1 working day and 3 days from dispatch respectively.
The standard shipping rate for orders outside the UK depends upon whether the order is being sent to the European union or not and the weight band of the order. The weight band is set by the sum of the bands of the items you have purchased. So if you have three Band 0 items, a Band 1 item and a Band 2 item in your cart the order will be sent as a Band 3 order. The weight band of each item is displayed in the product page. Postage rates for each band are:
- Band 0
- Band 1
- Band 2
- Band 3
- Band 4
- Band 5
- Band 6+
- EU DELIVERY
- NON-EU DELIVERY
* Non-UK standard delivery Band 0 orders of over £40 will be shipped free, this rate applies if this limit is not reached. Standard European Union and non-European Union delivery takes 3-5 working days and 5-7 working days respectively.
Please note that there is no tracking facility on non-UK standard delivery. If you require tracking please select Airsure or International Signed For. For larger packages overseas we may split parcels so they ship under the Airmail 2kg limit. If an item cannot be shipped via airmail we will contact you to advise of the best method of transport but this may incur an additional shipping charge.
Want proof of international delivery or want it tracked (tracking in the UK, at the point your items leave the UK and in some overseas destinations)? In addition to the standard non-UK delivery options Airsure and International Signed For are also available. Parcel tracking numbers for Airsure deliveries are available upon request. The price for these delivery options is dependent on the weight band of the order (see Non-UK standard delivery for more information on weight bands). Airsure and International Signed For are usually a day quicker than standard non-EU delivery.
If you live outside the UK or the European Union you may be subject to import taxes or customs duty. Unfortunately we are not responsible for any of these charges and we suggest you contact your local customs office to establish what charges you may or may not be liable for. Please don't ask us to doctor the CN22 Customs Declaration sticker on your package.
What if my order does not arrive?
If your order has not arrived within an acceptable time from dispatch, give us a call and we will see if we can help. Usually a call to your local sorting office will solve the problem but if your item has gone missing, then we will endeavour to help track your parcel down. Please note however, we cannot always offer refunds in these situations where we can provide proof of postage.