TEL: 02920 227 117
TEL: 02920 227 117

Privacy Policy & Cookies

Your custom is valuable to us and so we take the subject of protecting your privacy as an essential part of our relationship with you. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. This web site is secured with an ISRG Web Server Certificate. Further details are available by clicking the padlock symbol in the url. We collect and process data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018

Lawful basis for processing personal data

The General Data Protection Regulation requires a lawful basis in order to process personal data. We rely on the following legal basis for processing your data:

  • Consent– We will ask for your consent before marketing to you via email. If you consent then we can collect and process your data for this purpose. 

  • Contract– We need to collect and process your personal data in order to fulfil a contract with you, i.e. a customer order. We will also collect and process your data if you’ve asked us to provide a part exchange quote.

  • Legal Obligation– We are obliged to collect and process personal data to comply with the law. If you place an order with us we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.

  • Legitimate Interests– We collect and process personal data to on the basis of legitimate interests, in such a way you would reasonably expect as part of running our business.  An example would be where we analyse information from our customers in order to provide new products or services i.e. product reviews and other feedback.

Storing your information

We will collect the minimum amount of information necessary in order that a visit to our site meets your expectations. Firestorm Games will never release your personal information to any external organisation for mailing or marketing purposes.

In order to purchase items on this website, we may ask you to provide and we will store some personal information. This may include:

  • your name
  • e-mail address
  • billing address
  • delivery address
  • telephone number
  • your IP address
  • product selections
  • credit card or other payment information
  • password

Personal information collected while you visit our site will be stored on a secure server & is held in full compliance with the Data Protection Act 2018.

Please note that we do not store any credit/debit card information.

Firestorm Games and our selected third party providers of adverts and content may collect and store information about your location on the internet (e.g. the URL you came from, your IP address, domain details), the telephone area code where your computer is located and the country where applicable, the pages on our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (‘User Information'). We may collect this data even if you do not register with us.

Please note that our site may from time to time be monitored in order to improve the quality of service we provide.

Using your information

We only use your information to:

  • process your support enquiries
  • provide Statistical data to improve this website and the services it offers to you
  • provide relevant website content and advertisements to you
  • administer this website
  • notify you of products or special offers that may be of interest to you (if you agree).
  • process & deliver your order
  • publish your wish list where you have requested us to do so

By placing an order you are contractual consenting us to contact you in relation to your order.

As part of our registration process or if you enter contests or prize draws on our site we include your details on our database to receive information from Firestorm Games by e-mail (but also on rare occasions by mail or by telephone), about products, promotions or extra special offers that you may be interested in. If you do not wish to receive this information, please tick the appropriate box during the registration process.

If you no longer wish to hear from us please unsubscribe using the link provided or contact

In order to process and deliver your order, limited elements of your personal information may be supplied to other businesses associated with Firestorm Games and to reputable third parties (i.e. carrier & courier services). Firestorm Games requires all of them to treat your personal information as confidential and to comply with all current Data Protection and consumer legislation.

If the police or any other regulatory or government authority investigating suspected illegal activities requests your personal information or user details we will comply.

In keeping with most e-commerce sites Firestorm Games use Cookies to keep track of your current shopping session. We use the cookie to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will be unable to use this Website. If you check the box asking us to “remember” your login details we will also do this using a Cookie on your PC. Information on how to alter your settings to accept cookies should be available from your Internet service provider or web browsing software provider. Please refer to our Cookie Policy for further details.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances already mentioned).


Your access to information

You have the right of access to, and to receive a copy of, information held about you.  Please contact us if you wish to see a copy of the information we hold and we will respond to you within 14 days of receiving your request once the validity of it has been confirmed. We will require proof of identity to be provided before we can respond to any such access request.

If for any reason you are concerned that the personal information held by us is not correct, or you wish to have your name or information removed from our records, please contact us, and we will happily review, update, or remove information as appropriate.

Secure Storage

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Please check back frequently to see any updates or changes to our privacy policy. If you have any questions about this policy please contact us at


What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website.  Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information. 
Cookies set by the website owner are called "first party cookies".  Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website.
Why do we use cookies?
We use first party and third party cookies for several reasons. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below:

Types of cookie

Who serves these cookies

How to refuse

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Firestorm Games


Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.
You can block or delete them by changing your browser settings however, as described below under the heading "How can I control cookies?"

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.

Google Analytics (

To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

Advertising cookies: These cookies are used to make advertising messages more relevant to you.  They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Google Advertising

To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"
Alternatively, please click on the relevant opt-out link below:
Google Advertising:

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites.  These cookies may also be used for advertising purposes too.






To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

What about other tracking technologies, like web beacons?
Cookies are not the only way to recognise or track visitors to a website.  We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs").  These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them.  This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you serve targeted advertising?
When you visit our website, selected third parties may serve cookies on your computer or mobile device to allow relevant adverts to be delivered to you on third party websites. We do this using a variety of digital marketing networks and exchanges, advertising technologies like web beacons, pixels and cookies, in addition to technology offered by third parties such as Facebook pixel's custom audience feature. The adverts which you see will be based on your previous use of the Firestorm Games website. The information collected through this process does not enable us or the third party websites to identify your name, contact details or other personally identifying details unless you choose to provide these.  We will use anonymous information about the ad you saw and how you engaged with it to measure and improve our advertising campaigns in the future.
How can I control cookies?
You have the right to decide whether to accept or reject cookies.  You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.   As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
You can opt-out of Google Analytics tracking using a browser plugin at You can specifically opt-out from personalised ads powered by Google across your internet usage at .
In addition, most advertising networks offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit or
How often will you update this Cookie Notice?
We may update this Cookie Notice from time to time.  Please re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies. 
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at

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